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IT Support and Consulting Services

If you clicked here looking for immediate help, go to our Get Help! section for quick service.

The most powerful tool of all is our ability to be your technology department, either remotely, over the phone, or onsite. From assessing technology needs to installing systems and firewalls, We provide you with a way to eliminate technology troubles from your daily to-do list.

The quality of our consulting services comes from our consultants. We call them "Techies," troubleshooters, and problem solvers. You'll call them bug squashers, tech gods, superheroes, and all around nice people. Not only are they Mac experts, but all are versed in PC integration and how best to make all of your systems work together.

Not sure where to start?

Sometimes, it's best to start at the top. Formulating an IT strategy can be the best way to make sure that your dollars aren't being wasted.

That process starts with the first meeting. Provide us with a list of your IT problems, and we'll apply strategic thinking to solve them in the best way possible.

For a more formal assessment of your technology, we recommend our Complete Technology Briefing, a complete process where we assess, document, and provide guidance on your network, systems, budgets, and IT processes.

If you have security on your mind - either for disaster planning or compliance - look to our Organizational Security Briefing. The OSB provides a summary of your data security risks and recommendations, along with a Security Policy and Business Continuity Plan for small- to medium-sized clients.

Large-Scale Projects

Whether you're looking to upgrade multiple machines from a single build, deploy 100s of iPads, perform an overhaul of your network and server, or switch a department (or your whole company!) over to Mac, we have the expertise to help. Contact us directly to discuss your options, and we'll build a project package customized just for you.

To find out more about our services, and which ones are right for you, contact us at sales@techsuperpowers.com or 617.267.9716 (press 1).

Why should I call you for help instead of AppleCare or Joint Venture?

Because we do things they can't (or won't). Don't wait on hold for an AppleCare representative to tell you they won't support your Photoshop problems, or try to walk through a tricky solution over the phone with the Genius Bar. Not only is our phone support more affordable and personable than Apple's, but we'll fix problems that don't relate to Apple software. And with our Managed Machines service, we'll even be your virtual IT department - remotely, and more efficiently than you'd ever imagine.



Consulting Options
Service
Cost
Frequency
Onsite Support

Call us when you need us!
Cost-effective option for single users, small business, and enterprise
Great alternative to an internal IT staff

$150/hour
$30+ travel fee
Per Incident
Regular Techie

Regular resource for Mac users in a PC environment
Create familiarity with a specific technician
On-call appointments still available in case of emergency

$120 - $150/hour
$30+ travel fee
Regularly scheduled

Weekly and Monthly options

TechieLink Phone Support

No charge if your problem can't be solved via phone
Prepaid cards guarantee a callback timeframe
One of our fastest ways to solve problems

$40 per call
$250/$350 for 10
Per incident or
Prepaid options
Managed Machines

Our most comprehensive package
Various levels to fit your home/business
Contract-based

Variety of options
From $49 per workstation


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