To go back to the Hosting Frequently Asked Questions, click here.
What settings do I use from my email program?
Each email program is slightly different, but most email clients use these settings. Your account will differ based on your actual email address and domain. For this example, we'll use the email address "john@company.com"
Incoming/POP server: pop.company.com
Outgoing/SMTP server: pop.company.com
Username: john@company.com
Password: (your password)
Note, in some programs, the Username is called "Account Name" or "Login"
Outlook 2007 Users, please make sure to read this note about your settings.
I don't know my password, how do I find it?
If you still have email that functions (i.e. you've forgotten the password but your email program has it saved), email us at email@techsuperpowers.com to request your password to be sent to your email address. Otherwise, call us at 617.267.9716 (0207 7700 9977 in UK) to contact our support group to get the password.
In order to give you the password over the phone, we may require authorization of the email administrator in your office, so we may have to call you back once we have verified your identity.
I'm having trouble sending email periodically - I get an "Authentication Error."
Our server is set up to require authentication before sending email. Normally, it can authenticate you when you check your mail, so it allows you to send mail without any additional settings. However, sometimes when you send email without having checked your mail in a while, it will give you this message. Follow these instructions on how to set your mail program to authenticate:
Outlook Express or Entourage for Mac
Also note that in some cases, your Internet Service Provider may filter outgoing emails being sent through the standard SMTP port (25). In those cases, change the SMTP outgoing port to 587.
Related Topics include: Hosting Frequently Asked Questions, TSP Email and Web Hosting, Spam Filtering.
